Summary of Regulations
Air Borealis is committed to providing the highest quality of service to all our customers, and we believe it’s important to make our service commitments readily available to you. Below we have outlined the key elements that matter most to you, our valued customer.
If you are denied boarding, your flight is cancelled or delayed for at least two hours, or your baggage is lost or damaged, you may be entitled to certain standards of treatment and compensation under the Air Passenger Protection Regulations. For more information about your passenger rights, please contact us or review our tariffs online https://www.airborealis.ca/en/travel-info/fares/general-conditions-and-tariffs/ or visit the Canadian Transportation Agency’s website https://www.otc-cta.gc.ca/eng/splashify-splash.
Communication if flight is interrupted
Delayed or cancelled flights
Rebooking and Refunds
Denied Boarding (Overselling of flights)
Lost or damaged baggage
Transportation of musical instruments
Seating of children
Should you wish to provide feedback or file a complaint about our services, please contact: 1-800-345-0444 or customer.service@AirBorealisairlines.ca and we will respond to you shortly.
You may also file a complaint with the Canadian Transportation Agency, by visiting their website at: https://services.otc-cta.gc.ca/eng/air-travel-complaints.
For all new regulation highlights, visit: https://otc-cta.gc.ca/eng/air-passenger-protection-regulations-highlights